• complexity is the default condition
  • complexity will grow
  • entropy will increase
• local decisions will get made will appear to make sense locally will not roll up will clash at the edges
• we we always have the choice to simplify if we can recognize where the complexity is and if we can arm ourselves with techniques that are going to help us do that
• consistency is the key
  • consistency is the mechanism by which we can make we can reduce cognitive load we can or make cognitive load appropriate
• some problems are intrinsically hard, that's fine
  • they don't need to be any harder than they are

it really shouldn't be this difficult